Frequently asked questions

What is telehealth, and how does it work?

Telehealth allows you to receive medical care and consultations online from the comfort of your home. At Wellness Rewind, we provide virtual consultations, personalized treatment plans, and medication management through secure video or phone calls.

What services do you offer?

We specialize in weight loss treatments using medications like Semaglutide and Tirzepatide, Ketamine nasal spray therapy for mental health, and peptide therapies such as NAD+ and CJC/IPamorelin for overall wellness.

How do I schedule an appointment or consultation?

You can schedule an appointment by clicking the “Book Now” link on our website. 

Do I need to visit a clinic in person?

No. Wellness Rewind is fully online, so all consultations and follow-ups are conducted virtually. Medications will be shipped directly to your home.

What if I need blood work?

You may visit your primary care provider and send us your lab work results or we can order you Blood work directly to Quest labs.

Is telehealth safe and private?

Yes, your privacy and safety are our top priorities. We use secure, HIPAA-compliant platforms to ensure your information is confidential.

What states are your services available in?

We currently operate in Florida and Pennsylvania. Please contact us to confirm availability in your state.

How long does shipping take?

Most of our products take 1-2 days to arrive if order is placed during standard business hours. Weekends and holidays could increase arrival time to 3-5 days. Ketamine nasal spray can take 1-2 weeks to arrive.

What if I am not home when my package arrives and it needs to be put in the fridge?

That is okay and there is no need to worry! Our weight loss medications can be out of the fridge with no effect to the medication for 28 days. All of our medications that need to be refrigerated come in cold packs.

How do I contact my provider if I have questions after starting treatment?

You can reach your provider by emailing kelly@wellnessrewind.com, you can also text or call our provider. We’re here to support you every step of the way.

What is Semaglutide, and how does it help with weight loss?

Semaglutide is a GLP-1 medication that regulates blood sugar, reduces appetite, and promotes feelings of fullness, helping with significant and sustainable weight loss.

What is Tirzepatide, and how does it compare to Semaglutide?

Tirzepatide works similarly to Semaglutide but targets additional pathways, which may lead to even greater weight loss in some individuals.

Am I a candidate for GLP-1 medications like Semaglutide or Tirzepatide?

Eligibility is determined during your consultation based on your health history, weight-loss goals, and medical conditions.

How long will it take to see results?

Most patients notice changes within the first 4–6 weeks, with significant results typically achieved after 3–6 months of consistent use.

Are there side effects of GLP-1 medications?

Common side effects include mild nausea, diarrhea, or constipation, which usually improve as your body adjusts (typically within the first week). We provide guidance and personalized dosing adjustments to help manage and prevent any discomfort.

Do I need to follow a specific diet or exercise plan while taking these medications?

While the medication helps reduce appetite, incorporating a balanced diet and regular physical activity enhances results and improves overall health.

What happens if I stop taking these medications?

Discontinuing GLP-1 medications may lead to a return of appetite and weight gain. We’ll work with you on a long-term strategy for maintaining your results. If you decide you need longer want to continue the medication it is safe to stop it at anytime.

Can these medications be used for conditions other than weight loss?

Yes, they are often prescribed to manage type 2 diabetes and related metabolic conditions. There is new emerging evidence that is showing improvements in inflammation in the body.

Do you offer support for managing side effects like nausea?

Yes, our providers offer personalized strategies to reduce side effects, such as adjusting dosages, prescriptions if needed, or recommending dietary modifications.

How is Ketamine administered and monitored in a telehealth setting?

We provide detailed guidance on administering the nasal spray and follow up regularly to monitor your progress.

Am I a candidate for Ketamine nasal spray therapy?

Eligibility is based on your mental health history, current medications, and a thorough evaluation during your consultation.

Are there risks or side effects associated with Ketamine therapy?

Side effects may include mild dizziness, fatigue, or nausea, which typically subside quickly. Our team ensures you’re closely monitored and supported.

What does a typical Ketamine therapy session look like?

After an initial consultation, you'll administer the nasal spray at home as prescribed. We provide detailed instructions and support during the process.

What conditions does Ketamine treat?

It is effective for treatment-resistant depression, PTSD, anxiety disorders, and chronic pain.

Is Ketamine therapy FDA-approved?

Ketamine has been approved for certain conditions, and its off-label use for mental health has shown significant benefits. Our providers use evidence-based protocols to ensure safety and efficacy.

What is Ketamine nasal spray therapy used for?

Ketamine therapy is used to treat mental health conditions like depression, anxiety, PTSD, and chronic pain. It can also promote overall mental wellness.

How do I store and handle peptides like NAD+ or CJC/IPamorelin?

Peptides should be stored in the refrigerator. We provide clear instructions for safe handling.

Can peptide therapy be combined with other treatments?

Yes, peptide therapy is often combined with weight-loss medications or other wellness treatments for optimal results.

Are there any risks or side effects of peptide therapy?

Side effects are rare but can include mild injection site reactions. Our team monitors your progress to ensure safety.

How long does it take to see results from peptide therapy?

Results vary, but many patients notice improvements in energy, sleep, and recovery within a few weeks.

How are peptides administered? 

Most peptides are self-administered via subcutaneous injections. We provide training and support to ensure you feel comfortable.

What conditions can peptide therapy help treat?

Peptide therapy supports weight loss, increased energy, enhanced recovery, better sleep, and overall wellness.

What is CJC-1295/IPamorelin and how does it support health?

This peptide combination stimulates the release of growth hormone, promoting fat loss, muscle growth, improved sleep, and anti-aging benefits.

What is NAD+, and what are its benefits?

NAD+ is essential for cellular energy and repair. It can improve focus, reduce fatigue, brain fog, enhance metabolic function, and support healthy aging.

What are peptides, and how do they work in the body?

Peptides are short chains of amino acids that signal your body to perform specific functions, such as boosting energy, improving recovery, or enhancing metabolism.

When does my order get placed?

Once we receive payment, your order will be placed.

What is your refund or cancellation policy?

Please contact us at least 12 hours before your appointment for cancellations or rescheduling. There are no refunds on purchased medications or supplements.

What is the cost of the initial consultation?

The cost of your initial consultation will be provided when you book your appointment. Contact us for details.

What are your payment options?

We accept Zelle, credit cards and may offer flexible payment plans for certain treatments.

Do you accept insurance?

No, Wellness Rewind does not accept insurance. However, we offer affordable payment options for all treatments.

"The WR team has been amazing in guiding me through weight loss therapy. They truly care about their patients and make the process so simple and stress free. Their pricing is also unmatched from anywhere else I’ve seen."

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Ethan T., 48

"Peptide therapy has been a necessary addition to my routine. I recover faster after workouts and feel more energized than ever."

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Sophia R., 36

"I was nervous about trying an online telehealth but the process was seamless. The weight loss treatment has helped me shed pounds and regain my lost confidence. Kelly was also amazing, attentive, and thorough."

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Chris M., 41

"Ketamine therapy through this service has been life changing. My depression is finally manageable and I feel like myself again for the first time in years."

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Anna W., 27

"Wellness Rewind has made getting the treatments I need so much easier. Kelly is knowledgeable, kind and always available to answer my questions."

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John P., 34

"The peptide therapy has improved my muscle recovery and overall stamina. I can't believe how much better I feel in such a short time."

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Carla G., 45

"Tirzepatide has been a game changer for my weight loss journey. Kelly is incredibly supportive and I love being able to consult from the comfort of my home. I made it to my goal weight in 2 months!"

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Michael H., 50

"I was hesitant to try ketamine therapy but the Wellness Rewind platform provided a safe and supportive environment. It has made a huge difference in managing my anxiety and depression."

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Samantha D., 29

"The NAD therapy has completely revitalized me. I used to struggle with brain fog and fatigue and now I can actually function through my days. Wellness Rewind made it all so easy and convenient and their provider Kelly was very knowledgeable and attentive!"

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James L., 38

"I've been using semaglutide for a few months and the results have been life changing. The Wellness Rewind provided excellent guidance, and I feel more confident and healthier than ever!"

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Rebecca T., 42
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